FAQ

What is Potion Bubble’s return policy?

If your items are damaged or broken please email info@PotionBubbles.com immediately with a photo of the damaged item and we are happy to issue a refund, store credit, or a replacement.

If your item is not damaged, we do accept returns on select items – unopened in season soap and bath bombs can be returned for a refund. Due to sanitary reasons, we will not accept refunds on body butters, face masks, roll-on perfumes, lip balms, or body scrubs. We suggest trying out one of our 4oz size jars if you are unsure of a fragrance before committing to a full size jar. We also do not accept returns on sale items. We will not return shipping charges for soaps/bath bombs that have not been damaged. Recipient must pay to ship unopened soaps/bath bombs back and a refund will be issued upon arrival at our facility. Returns must be requested within 14 days of receiving product.

How Can I Contact Potion Bubbles?                                                                

The best way to reach us is to email info@PotionBubles.com for all questions or concerns. If you DM us @instagram, it's not guaranteed that we will receive your message due to issues with this before. So please contact us as aforementioned. 

Are Potion Bubble's products vegan?                                                                    

All of our products are 100% vegan and cruelty free. Made natural and organic with botanicals.

How can I track my order?                                                                                 

We currently have a 5 - 8 business day turn around time. That means it is going to take from 5 - 8 business days to ready your order in our facility before it ships. Once your order is packaged and labeled, you will get a shipping notification email containing the tracking number. This tracking number does take a day or two to update. Shipping usually takes 3 - 5 business days depending on your chosen shipping option and comes into effect after the 5 - 8 period in our facility. 

Is it normal for my soap/bath bomb/etc to change color?                          

 Yes! Especially products containing natural colorants, herbs, flowers, or vanilla. Vanilla may turn soaps and bath bombs brown over time. Natural colorants have a tendency to fade over time. Due to its nature vanilla and herbs may turn products brown but not expired.