FAQ

What is Potion Bubble’s return policy?

If your items are damaged or broken please email info@PotionBubbles.com immediately with a photo of the damaged item and we are happy to issue a refund, store credit, or a replacement.

If your item is not damaged, we do accept returns on select items – unopened in season soap and bath bombs can be returned for a refund. Due to sanitary reasons, we will not accept refunds on body butters, face masks, roll-on perfumes, lip balms, or body scrubs. We suggest trying out one of our 4oz size jars if you are unsure of a fragrance before committing to a full size jar. We also do not accept returns on sale items. We will not return shipping charges for soaps/bath bombs that have not been damaged. Recipient must pay to ship unopened soaps/bath bombs back and a refund will be issued upon arrival at our facility. Returns must be requested within 14 days of receiving product.

How Can I Contact Potion Bubbles?                                                                

The best way to reach us is to email info@PotionBubles.com for all questions or concerns. 

Are Potion Bubble's products vegan?                                                                    

All of our products are 100% vegan and cruelty free. 

How can I track my order?                                                                                 

We currently have a 5 - 8 business day turn around time in our facility stated at the top of our home page. That means it is going to take from 5 - 8 business days to ready your order in our facility before it ships. Once your order is packaged and labelled, you will get a shipping notification email containing the tracking number. This tracking number does take a day or two to update. Shipping usually takes 3 - 5 business days depending on your chosen shipping option and comes into effect after the 5 - 8 period in our facility. 

Is it normal for my soap/bath bomb/etc to change color?                          

 Yes! Especially products containing natural colorants, herbs, flowers, or vanilla. Vanilla may turn soaps and bath bombs brown over time. Natural colorants have a tendency to fade over time. Vanilla and herbs may turn products brown but not expired.